Return Policy


We stand behind every product we sell.

If for any reason you're not satisfied with your purchase, we will return it for a refund or exchange within the specified company guidelines.

• If product is damaged: Please check your boxes at the time of delivery or when you pick them up. If you find any damages at delivery time, please call us know immediately. We will ship a replacement as soon as posible. DO NOT ship product back to us or to the manufacturer until you notified us.
• If you think that product is defective or has a bad quality or inferior grade, then give us a call. Manufacturer representative will contact you and inspect the product either at your site or would ask to send him a sample. It is customer's responsibility to cooperate with Representative in terms of all means necessary to inspect the product. If problem confirmed then we will issue an authorization number and we will process refund or replacement in accordance with rules specified in Manufacturer's warranty on this product.

Special order items: We will let you know at the time of purchase if this particular product falls into "special item" category. These products  ARE NOT  returnable unless defective or damaged. Do not send product back to us without authorization number, we will not be able to accept the freight.

Flooring products (such as - hardwood, ceramic tile or laminate): you can return 3 or more unopened, factory-sealed cartons within 7 DAYS; 30% re-stocking fee will be charged and you are responsible for the return shipping charges.

• WE DO NOT ACCEPT returns on moldings and any other accessories such .
• WE CAN NOT ACCEPT on any opened or damaged boxes.

For more information on return policies you can reach us at (215) 745-7900 or by mail at: AAA Distributor,  8302 Bustleton Ave, Philadelphia, PA 19152.